We guarantee all of our products against defects in materials. If you receive a defective item please complete the following form or call us at 760-321-3092 and speak to one of our Customer Service Representatives who will issue to you a Return Authorization number (RA#) and provide instructions for returning the merchandise to us. Our Customer Service Representatives are available Monday thru Thursday, 8:00 AM to 4 PM, Pacific Standard Time and Noon on Friday. If for whatever reason you receive a defective product, we will gladly replace the item with the same product. We will ship to you at no cost a replacement item and arrange for the defective item to be returned. Please understand that we cannot accept returns for the follow reasons: * Simply because you did not like a product. * If the product has been used in any way. * If the product has come into contact with any bodily fluids. NOTE: All "Return Authorization Requests" for defective merchandise must be made within 15 days of purchase, and all returns must be accompanied by the Return Authorization Number arranged through a customer service representative. COMPLETE & SUBMIT YOUR RETURN AUTHORIZATION BELOW: